Our Logistics Partners include

What shipping options do you provide?

Australia Post

Parcel Post items generally take between 3 – 10 business days to be delivered depending on where they are shipped to.

Express Post items generally take between 2 – 4 business days to be delivered depending on where they are shipped to.

Items sent via Australia Post are sent from our location in Armidale NSW which is listed with Australia Post as a NSW Other region. This means parcels may not arrive next business day. For more information, refer to the Australia Post information page here

StarTrack Express

Items shipped via StarTrack Express generally take between 1 – 3 business days to be delivered depending on where they are shipped to.

Do you ship internationally?

Currently, we do not offer shipping outside Australia.

Can I pick up my order?

At this stage, we do not offer a pickup service for orders.

My shipping address is wrong, how do I change it?

If you have a made a mistake with your delivery address you can request a change or cancellation provided the order is still in a status of Pending or Awaiting Payment. Once our warehouse team has begun processing the order we are unable to make any changes.

Please Note: PayPal orders must be shipped to the address selected on PayPal.

My tracking number does not work?

Tracking numbers become active in the evening of the day your order has shipped, usually by 7pm. Once your package is on the way to you, it is common for there to be no further tracking events until the package reaches its destination. For larger orders it may be necessary for our warehouse to pack your order into multiple cartons. These will show under the same tracking number. These will often be delivered at different times and you can use your tracking number to review the progress of any remaining articles.

What if I am not home when the carrier attempts delivery?

If no one is available at the delivery address, the item will generally be carded to a local post office for collection. Photo ID and a signature will be required for collection from the Post Office. Please note that if your order is not collected within 10 business days from the Post Office, it will be returned to us and a $16.50 returned to sender fee will apply.

Can you deliver to Parcel Lockers?

Yes, provided the payment method used is PayPal or direct deposit.

What happens if my order goes missing in transit?

In the unlikely event that this happens, we will lodge an inquiry with the courier who will conduct a thorough search and provide a response generally within 4 business days. If the parcel cannot be located we will re-ship your order at no cost to you.

What happens if my order is damaged in transit?

Claims for items received damaged must be made within 7 days of when you receive the goods. You should contact us as soon as possible after delivery and take photos of the state in which your delivery arrived.

Your order (or items in your order) will be considered “Damaged” upon final inspection by us after the return of the goods. An order is not considered “damaged” if external packing cartons are slightly damaged due to normal transit wear-and-tear.

After initial assessment, we will arrange a pre-paid consignment label for the goods to be returned. Damaged items will either be replaced with the same items, equivalent and in the unlikely event this is not possible, a refund may be issued at our discretion.